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Therapy Receptionist

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Job Description:

St. James Parish Hospital is now seeking a Therapy Receptionist who will be responsible for providing clerical support and carrying out activities as directed by the Program Director and/or Therapy Manager in a professional, friendly and ethical manner.

Candidates must have secretarial experience, the ability to communicate effectively and efficiently and strong organizational skills. Previous experience working with computers is also required. Experience with insurance eligibility/collections is preferred.

The Therapy Receptionist will be part of the therapy team and, thus, required to contribute to program development, quality improvement and problem solving.

The Therapy Receptionist will be accountable for carrying out the following responsibilities and additional duties as required:


  • Receive, document, and properly follow through on all referrals in a timely manner
  • Greet patients/customers in polite, prompt, helpful manner
  • Follow guidelines of intake/registration process
  • Schedule appointments and communicate with appropriate parties in a timely manner
  • Call new evaluations 24 hours prior to scheduled appointment (outpatient therapy only)
  • Answer telephones, direct calls appropriately, take messages in a timely manner
  • Collect payments, co-payments, account balances and charge patients at the time of service
  • Reconcile daily deposits, control petty cash account and reconcile daily activity report
  • Assemble medical records for new patients
  • Enter data taken from admission forms into the computer system on a timely basis
  • Confirm physician orders, medical necessity, proper authorization or notification to ensure payment for services
  • Document authorization, notification and benefit information on patient accounts
  • Assist Therapy Manager with Revenue Cycle registration, coding and billing issues


  • Service Excellence
    • Demonstrates compliance and commitment to the Standards of Performance and the Professional Image Standards. Reinforces these standards to fellow employees, commending when behaviors are consistent and educating when behaviors are not.
  • Education
    • Maintains continuing education consistent with professional guidelines. Completes mandatory education programs annually.
  • Compliance
    • Provides services in accordance with SJPH’s values and in compliance with all state and federal laws, governing operations and consistent with the highest standards of business and professional ethics. Ensures patient’s rights are respected. Protects the privacy of individuals and their health information.
  • Behavior
    • Demonstrates compliance and commitment to behavioral expectations as listed in performance evaluations.
  • Patient Safety
    • Utilizes standards, guidelines, and pathways for care delivery, as appropriate. Incorporates data and information to continuously improve care and services. Adheres to all national patient safety goals. Embraces a culture of safety through communication and teamwork.
  • Safety
    • Reports safety, environmental hazards, and work place injuries promptly. Demonstrates knowledge and skills necessary to respond to events regarding Life Safety, Security, Hazardous Materials, Fire Safety, Medical Equipment, Utilities, Infection Control and Emergency Preparedness. Attends and participates in safety/emergency
      activities as assigned.
Class: Full-Time

Job Requirements:

Hiring Requirements: Background Check
Drug Test
Education Required: High School diploma or GED equivalent

If you need further information, please contact us at

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