Financial Services & Bill Pay

St. James Parish Hospital’s Patient Financial Services team is here to assist you with your billing, insurance and payment questions. Our experienced staff helps with filing claims and works to facilitate the business-end of your hospital experience so that you can focus on your health care. Upon discharge, you will receive an initial statement that includes a summary of your charges.

Insurance Claims

St. James Parish Hospital’s Patient Financial Services staff works as a patient advocate with insurance companies to alleviate your stress and ensure claims are processed and paid in a timely manner. We are a resource for you through the often-confusing claims and denial process.

Insurance Carriers

As a courtesy to our patients, St. James Parish Hospital will file all necessary third-party payor claims once essential information has been provided to us. We have signed managed care/preferred provider contracts with the insurance carriers below. If you do not see your network here, we welcome you to contact us to verify status or inquire about the possibility of adding a new network.

  • Aetna
  • Affordable/First Health PPO
  • American Life Care PPO
  • American Medical Security PPO
  • Benefit Management Services
  • Beech Street
  • Blue Cross Blue Shield (Traditional, PPO, HMO, Medicare Select, Medicare Advantage)
  • Cigna HMO, PPO
  • Community Care Network HMO
  • Coventry Healthcare of LA HMO, PPO, POS
  • Humana
  • Humana Medicare Advantage Plans
  • Medicaid (We are a certified application site. CLICK HERE to learn more.)
  • Medicaid Bayou Health Plans (United Healthcare Community Plan, Aetna Better Health, AmeriHealth Caritas, AmeriGroup Community Care, Louisiana Healthcare Connections)
  • Medicare
  • Multiplan PPO
  • ObamaCare Louisiana Health Cooperative
  • Pan American PPO
  • Peoples Health
  • PPO Plus
  • Private Healthcare Systems
  • United Healthcare
  • Universal Health Network PPO
  • Vantage Health Plan

BILLING

After a third-party payment has either been received or denied, St. James Parish Hospital will send you a statement of your payment responsibilities. Monthly payment options are available. As needed, we work with patients to provide satisfactory payment schedules. For questions about payment options, call 225-869-5512 option 6.

Multiple Bills

If you receive certain tests or procedures during your hospital stay, you will receive multiple bills. For example, a patient may receive bills for services performed by a surgeon, or anesthesiologist and a radiologist (physician who reads x-rays). Also, if you have surgery that requires pathology services, you will receive bill for professional interpretation fees from the physician (pathologist) who evaluates the sample. Billing questions of these entities should be addressed to the contact information included on that particular billing statement.

Bill Pay Options

For your convenience, St. James Parish Hospital offers a variety of payment options. To make a payment directly, please visit the Cashier Window located through the main entrance of the hospital. Cash, check, debit cards and credit cards are accepted. This option is available during normal business hours. 

  • 24/7 Secure Online Bill Pay (debit or credit cards accepted)
  • Cashier (cash, check, debit or credit cards accepted)
  • Phone 225.869.5512, option 6 (debit or credit cards accepted)
  • Mail (send payments with statement stub or account number):
    St. James Parish Hospital
    Attn. Business Office
    1645 Lutcher Avenue
    Lutcher, LA 70071

Contact Us

We are committed to helping you throughout the financial services process. If you have any questions about your bill or insurance claim, please call 225-869-5512 / option 6